Contact Us
A wrong permit fee, a shifted bus line or an outdated opening time is worth flagging, because a correction that names the page, the fact and the date gets checked against its source and fixed.
What Readers Send In
Island facts move faster than most guides do, and Tenerife is a clear case of that. The Teide summit trail is booked on Tenerife ON, tenerifeon.es, for slots from 1 September 2025 onward, and since 19 January 2026 a daytime slot on PNT 10 costs visitors EUR 15, with residents of the other Canary Islands paying EUR 6. Plenty of pages still describe the permit as free and point at the old national parks booking site, which now only tells readers to go elsewhere. The trail PNT 07 Montaña Blanca to La Rambleta carries its own reservation and its own fees, EUR 6 on working days and EUR 10 at weekends, so a guide written two winters ago can be wrong on both walks in one paragraph. Masca runs as a pilot scheme, descent only, with a pre-booked boat exit, and a pilot can change its terms. The Altavista refuge reopened after a refurbishment that left it shut for years, which most existing guides have not caught up with. Transport dates itself too: TITSA prices its travelcards by calendar year, and visitors currently pay EUR 10 for a day card or EUR 50 for a seven-day card, while the free travel the island talks about is for residents only. Opening hours move with the season, ferry timetables shift, and a beach bar or a visitor centre can change its days without much notice. So the desk reads corrections gladly. A useful one says three things: what you saw, where you saw it, and when. If the Teide fee you paid differed from the figure on this site, say which trail, which slot and which day. If a bus route in an airport article no longer matches TITSA's own airport page, name the line. If you were refused entry somewhere this site says is open, or waved through somewhere it says needs a booking, that is exactly the kind of detail worth sending. A link to the official page behind your correction is the most valuable thing you can add, because it lets the desk check the source directly and fix the article rather than just the sentence.
Getting in Touch
This site is written by an editorial desk, not by a named author. There is no byline, no photograph and no persona behind these pages, and no sentence anywhere on the site claims a tour was taken, a trail walked or a beach stood on. Every statement here rests on official sources read by the desk: Turismo de Tenerife's own pages, Tenerife ON's trail and fee notices, AENA's airport information, TITSA's route pages, the Cabildo's announcements and the rest of the record behind the articles. When a claim cannot be sourced that way, it is left out rather than hedged. That is also why a correction with a link to the official page behind it gets acted on fastest: the desk can verify it against the source directly and amend the article, instead of weighing one recollection against another. A plain question works too, and so does a gap report, telling the desk that a topic this site should cover is missing. Replies are not instant, since the desk works through a queue and checks each point against its sources before answering, but every message that raises a specific, checkable point gets read. What helps most is precision. "The cable car page is wrong" sends the desk hunting; "the cable car article still says it reaches the summit, but the operator's own page says it stops at La Rambleta" names the error and the fix in one line. Corrections about fees, permits, bus lines, opening hours and park rules are the ones that matter most to the next reader, because those are the facts a holiday actually turns on.
A reader mailbox for this site does not exist yet: the domain has no mail record, so no address is printed here rather than printing one that would bounce. The address appears in this space as soon as it is live.
What the Desk Cannot Do
This site does not sell tickets, take a booking, or change or cancel one once it is made. A booking made through a link on this site belongs to the operator that sold it, and its own support handles changes, cancellations and refunds. A Teide summit reservation belongs to Tenerife ON, and only Tenerife ON's own booking system can amend or cancel it. This desk cannot speak for any operator, park authority or venue, and a message sent here will not reach them.